Privacy Policy

Short version

This website has no contact forms, no user accounts, no newsletter, and no email addresses. There is exactly one way to reach us: calling (888) 217-5329. Because you cannot submit information through the site, we do not collect personal information through the site.

Information you provide by phone

When you call the dispatch line, you may share details such as your name, street address, city, phone number, a description of the water damage, and insurance claim information. That information is used to understand your situation and to route your call to an independent local restoration provider that services your area.

Call information may be shared with the provider that receives your request so they can contact you and respond to the property. We do not sell caller information, and we do not use it for marketing unrelated to your request. Providers who receive your information handle it under their own privacy practices, which you should ask about directly if you have concerns.

Information collected automatically by hosting

This site is served as static files from a content delivery network. Like nearly all web servers, the hosting layer may record standard technical data such as IP address, browser type, requested page, and timestamp in temporary logs for security, abuse prevention, and performance monitoring. These logs are not used to identify individual visitors and are not combined with call information.

Cookies and tracking

This website does not set advertising cookies, does not run third-party analytics scripts, and does not embed social media pixels. There is no tracking code on any page. If browser storage is used at all, it is limited to basic functionality and contains no personal identifiers.

Third-party links

Pages on this site link to other sections of this site and, in some cases, to external resources. Once you leave this website, the privacy policy of the destination site applies. We are not responsible for the content or data practices of external sites.

Children's privacy

This website and the dispatch line are intended for adults handling property emergencies. We do not knowingly collect information from children under 13. If you believe a child has provided information by phone, contact us at (888) 217-5329 and we will work with the receiving provider to address it.

Your choices

You decide what to share on the phone. You can decline to provide any detail you are not comfortable sharing, though the more accurate the address and damage description, the better a dispatcher can route your request. If you prefer not to have your information shared with a provider, we cannot complete a request for service, because that sharing is the purpose of the call.

Indiana residents

This website serves Indiana homeowners. If you have questions about how your information was handled during a call, call (888) 217-5329 and explain the situation. Requests related to information held by an independent provider should be directed to that provider.

Changes to this policy

This policy may be updated to reflect changes in how the site or dispatch line operates. When it changes, the effective date at the top of this page will be revised. Continued use of the website after an update means you accept the revised policy.